Certified Trainer Workshop
March 21 - 22; 8:00am – 4:00pm
This workshop gives your company the strategies and tactics to train well across all employee skill levels including service technicians, service and training managers, maintenance technicians, internal trainers, line supervisors, and any employee tasked with training fellow employees or customers.
PMMI’s 2-day workshop helps you:
• Maximize productivity while enhancing safety.
• Increase machinery efficiency.
• Lower operating costs and reduce waste.
• Better train customers on your machinery.
• Provide clear training documentation.
Fundamentals of Field Service Workshop (PMMI Members Only)
March 21 - 22; 8:00am – 4:00pm
Field service technicians are the face of your organization. They spend more time with your customers than anyone in your organization. While technical proficiency garners the most attention, there is far more to being a technician. This 2-day workshop explores non-technical knowledge and skills needed to be a great technician. Through demonstrations and role play exercises, attendees will learn about:
• Communicating with different levels of your customer's organization
• Customer service and relations
• How to deal with challenging customers
• Working conditions and safety
• The importance of documenting service calls
• Training customers
• Troubleshooting and new technology and more
